This essay was originally published on PandoDaily.
For many, success in mobile apps seems like winning the lottery. There is just so much competition. You’ve got an idea for a photo app? Forget it. Facebook, Instagram, Snapchat, the built-in Camera app, and thousands of others already did it.
The app launched in mid-July, attracting more than 200,000 selfie-loving users! How on earth did they accomplish this? More features? Nope. Frontback lacks photo filters, doodles, stickers, and even social comments. So what makes it so popular?
Although Frontback commands a tiny fraction of the photo app market, its early traction is impressive, especially considering the app was built in only four weeks thanks in part to its simplicity. Like most photo-sharing apps, Frontback presents a feed of pictures when the app is opened. To post your own “#frontback”, tap the camera button and snap a photo using your back-facing camera. Standard, right? What makes Frontback unique is the next step. After the first photo is captured - typically in the direction one is facing - the focus flips 180 degrees to the front-facing camera. That’s right. It’s selfie time. The facial expression adds context to the first photo taken, as if it’s the punchline to the narrative. It’s silly, fun, and simple.
Behind Frontback’s veil of simplicity is good design. It gets a lot of things right.
But with all of the things Frontback gets right, it suffers from a innate human sensation: self-consciousness. I recently posted this photo:
“Damn, I look like shit. Looks like I barely got a wink of sleep with those baggy eyes.” These thoughts went through my head before posting my selfie to the world. Admittedly, there are times when I took a photo and deleted it because I felt so self-conscious, fearing social rejection.
We can all relate to this feeling. Face it, we’re all a bit vain. In part, vanity fuels the selfie-movement but it also introduces significant friction to Frontback. Self-consciousness bring hesitation when using the service, especially for more introverted individuals.
As BJ Fogg describes, action - a user behavior such as sharing a photo on Frontback - requires motivation. People are motivated by pleasure, hope, and social acceptance. Frontback delivers pleasure in its feed of witty, creative photos of friends and Staff Picks. The moment a fellow users “hearts” a post, its creator receives social acceptance, appreciation for their contribution.
But negative emotions also direct our behavior. We want to avoid pain, fear, and social rejection and in many cases these negative emotions are more powerful in influencing behavior than positive feelings. While Frontback motivates users through positive emotions, it also demotivates users by introducing self-consciousness, resulting in increased hesitation to share or in some cases, abandonment of the product.
Snapchat successfully addresses these self-conscious concerns through ephemerality. We are more willing to expose our imperfections when we know they will not persist, reducing our inhibitions to share. Frontback photos last forever. Instagram mitigates these concerns using photo filters, making our life experiences appear more grandiose and desirable. This beautiful mask reduces concerns of social rejected meanwhile hiding zits, baggy eyes, and other blemishes.
Of course ephemerality and photo filters are obvious, fashionable approaches to reducing self-consciousness but they may not be the right solutions for Frontback. The best products are designed by those that understand the user narrative, the feelings and thoughts of people. Product creators that exemplify a keen awareness of what demotivates people is just as important as understanding what motivates them.
Although Frontback isn’t perfect - like the unaltered selfies its users share - it demonstrates there is always room in crowded markets for innovation.